Frequently Asked Questions

If you have any questions, you may find the answers below. If not, please get in touch.

I aim to manage my workload to avoid having a long waiting list for commissions. Much of my time is spent working on original artworks, which I supplement with commissions, such as pet portraits. This means I can often pick up a portrait request and turn it around within a couple of weeks. It also means I can honour deadlines without compromising on quality by rushing things. I usually receive a lot of requests towards Christmas time, so it's worth booking early if you're thinking of gifting a pet portrait for Christmas. 

The simple answerr is YES!
The quality and clarity of reference photos is the most important aspect of pet portraiture. I can only draw what I see, with minimal improvisation/deviation from the reference. Improvisation or guesswork can alter the likeness and result in a portrait that only barely resembles the subject.

Physical photographs and digital photos which cannot be enlarged without blurring (low resolution) are extremely difficult to work from. If this is all you have I will look at them to assess their suitability and if I cannot work with them I will be honest and let you know. If they are only suitable for producing a less detailed portrait, I will also let you know, so you can decide if you want to go ahead. I dislike having to say a photo isn't suitable, but when you are paying a significant sum of money for a bespoke portrait, it's important that you know what to expect and don't end up disappointed. 

As a rule of thumb, if you open your photo on a computer (laptop or larger screen size) and enlarge it so it fills the screen, if it looks very blurred, it's unlikely that I could use it as a reference. 

HOWEVER, I have produced a number of portraits from very old photos which were poor quality and my clients were very happy with the results. In every case I was clear about what could and couldn't be achieved and why. They knew what to expect and they weren't disappointed. If in doubt, please just ring me, as a conversation can make all the difference. Click here for more information about choosing reference photos.

This is not a problem. As long as you are happy to post the photos to me for scanning, I'll take a look at them and see what's possible. It's unlikely that I'll be able to create a highly detailed portrait, but I have worked from very poor photos in the past, so it's always worth letting me have a look. I will explain what I can achieve (and if the photos are not suitable I will be honest with you) so you can decide if you want to proceed.

All photographs are returned with the finished portrait, or sooner if you wish.

The cost of adding a second pet (or more) depends on the size of the portrait. It's worth noting that smaller portraits are only suitable for one animal, so you'd need to book a larger portrait and pay an additional cost for the second pet. You can find out the cost of adding additional pets on my prices page.

I'll send an invoice for the deposit after the commission has been discussed and details agreed. Payments by bank transfer (BACS), secure online card payment or PayPal are accepted.

If you cancel your commission within 14 days of booking (the cooling off period) and before work has started, your deposit will be refunded in full by the same method you used for payment. If 14 days have elapsed since you paid your deposit or work has already started by mutual agreement, I reserve the right to retain the deposit to cover time and materials.

Yes, if you have something that you'd like captured in art, eg a favourite place, building or animal etc, I'm happy to do that for you. I very rarely do portraits of people as, being a perfectionist, I spend far too many hours working on them. If you'd like me to paint something bespoke, please don't hesitate to contact me for a no obligation quote

  • For commissions such as pet portraits, the cost of shipping within the UK is included in the price.
  • Commissions shipped overseas will incur an additional cost for shipping, which will be quoted for at the time of enquiry/booking.
  • For items purchased from my shop, the cost of shipping will be indicated at checkout.

I don't supply frames as standard. The prices quoted on my 'prices' page are for an UNFRAMED pet portrait which is 'frame ready'. This means it will be mounted between a conservation mount and acid free backing board, allowing you to choose the style of frame that matches your taste and decor. 

I no longer offer gift vouchers. Any vouchers previously purchased, which haven't yet been redeemed, will still be accepted towards the cost of a commission provided they have a valid voucher number. 

Please contact me with your name and the voucher number. Assuming your voucher is valid, you will be able to book a pet portrait following the normal procedure and the value of your voucher will be deducted from the total price.

A certificate of authenticity is a document, signed by an artist, confirming the authenticity of an artwork. For example, if an artwork is sold as an original, created by a specific artist, the certificate confirms this. It usually contains descriptive details of the artwork (I include an image) and must be signed and dated by the artist.