Frequently Asked Questions

If you have any questions, you may find the answers below. If not, please get in touch.

I aim to manage my workload to avoid having a long waiting list for commissions. Much of my time is spent working on original artworks, which I supplement with commissions, such as pet portraits. This means I can often pick up a portrait request and turn it around within a couple of weeks. It also means I can honour deadlines without compromising on quality by rushing things. I usually receive a lot of requests towards Christmas time, so it's worth booking early if you're thinking of gifting a pet portrait for Christmas. 

The quality and clarity of reference photos is the most important aspect of pet portraiture. I can only draw what I see, with minimal improvisation/deviation from the reference. Any more than the bare minimum can alter the likeness and result in a portrait that doesn't look like the subject.

Physical photographs and digital photos that cannot be enlarged without blurring (low resolution) are extremely difficult to work from. If this is all you have I will happily look at them to assess their suitability. If I cannot work with them I will let you know. If they are only suitable for producing a less detailed portrait, I will also let you know, so you can decide if you want to go ahead. I hate having to say a photo isn't suitable, but when you are paying a significant sum of money for a bespoke portrait, it's important that you know what to expect and thus avoid disappointment. 

As a rule of thumb, if you open your photo on a computer (laptop or larger screen size) and enlarge it so it fills the screen, if it looks very blurred, it's unlikely that I could use it as a reference. 

HOWEVER, I have produced a number of portraits from very old photos which were poor quality and my clients were very happy with the results. In every case I was clear about what could and couldn't be achieved and why. They knew what to expect and they weren't disappointed. If in doubt, please just ring me, as a conversation can make all the difference. Click here for more information about choosing reference photos.

This is not a problem. As long as you are happy to post the photos to me for scanning, I'll take a look at them and see what's possible. It's unlikely that I'll be able to create a highly detailed portrait, but I have worked from very poor photos in the past, so it's always worth letting me have a look. I will explain what I can achieve (and if the photos are not suitable I will be honest with you) so you can decide if you want to proceed.

All photographs are returned with the finished portrait, or sooner if you wish.

I offer different mediums to cater for different tastes and budgets. The most popular portraits are pastels and coloured pencils, which are priced the same and, if you are unsure, I would recommend one of these. If you have a limited budget, you may want to choose a watercolour, which is a little more economical. I am always happy to offer help and advice, so don't hesitate to ask.

The cost of adding a second pet (or more) depends on the size of the portrait. It's worth noting that smaller portraits are only suitable for one animal, so you'd need to book a larger portrait and pay an additional cost for the second pet. You can find out the cost of adding additional pets on my prices page.

I'll send an invoice for the deposit after the commission has been discussed and details agreed. Payments by bank transfer (BACS), secure online card payment or PayPal are accepted.

If you cancel your commission before work has started, your deposit will be refunded in full by the same method you used for payment. If work has already started, I reserve the right to retain the deposit to cover time and materials.

Yes, if you have something that you'd like captured in art, eg a favourite place, building or animal etc, I'm happy to do that for you. I very rarely do portraits of people as, being a perfectionist, I spend far too many hours working on them. If you'd like me to paint something bespoke, please don't hesitate to contact me for a no obligation quote

Yes, I do charge a nominal fee for p&p and delivery, although I aim to keep the amount you pay towards delivery below the amount actually paid to Royal Mail. Artworks need to be packaged carefully and insured for loss and damage. If I was to offer free postage I'd need to increase my commission prices, which would be unfair to clients who live nearby. Click here to see delivery prices and information.

I don't supply frames as standard. The prices quoted on my 'prices' page are for an UNFRAMED pet portrait which is 'frame ready'. This means it will be mounted between a conservation mount and acid free backing board, allowing you to choose the style of frame that matches your taste and decor. 

If you would prefer me to frame the portrait for you, I can do this for an extra cost. Please specify this when you place your order, as I will need to source your frame and there will be a lead time.

I no longer have gift vouchers available to buy. Vouchers already purchased, which haven't yet been redeemed, will still be accepted towards the cost of a commission provided they have a valid voucher number/proof of purchase. 

A certificate of authenticity is a document, signed by the artist, confirming the authenticity of an artwork. For example, if an artwork is sold as an original, created by a specific artist, the certificate confirms this. It usually contains descriptive details of the artwork (I include an image) and must be signed and dated by the artist.